Frequently Asked Questions (FAQ)
Need help? Explore our most frequently asked questions about Jena Underwear’s services and policies.
Our standard delivery time is 10–15 business days. Once your order is shipped, you will receive a tracking number via email.
Yes! We offer free shipping on all orders over $50 (after discounts and before taxes). Orders under $50 will incur a standard shipping fee.
We accept Visa, MasterCard, JCB, and PayPal for safe and secure payments.
Yes, we offer returns and exchanges on unused, unworn items within 14 days of delivery. Please visit our Returns & Exchanges Policy page for full details.
Please refer to our Size Guide available on each product page. If you need further help, contact us at [email protected].
Absolutely. Our products are made from soft, breathable, and stretch-friendly fabrics designed for daily comfort and support.
We currently ship to the United States and select international locations. Shipping availability will be confirmed at checkout.