Returns & Exchanges
At Jena Underwear, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🔁 Return & Exchange Policy
You may return or exchange items within 14 days of delivery.
Items must be unworn, unwashed, and in original packaging.
Due to hygiene reasons, underwear and swimwear can only be returned if unopened and in unused condition.
📦 How to Request a Return or Exchange
Email us at [email protected] with your order number.
Let us know the item(s) you wish to return or exchange and the reason.
We will provide you with instructions and the return address.
💡 Important Notes
Customers are responsible for return shipping fees unless the item is damaged or incorrect.
Refunds will be processed to your original payment method within 7–10 business days after we receive your return.
Exchanges are subject to stock availability.
❓Need Help?
If you have any questions, feel free to reach out to us at [email protected].