Shipping & Returns
At Jena Underwear, we want your shopping experience to be smooth and worry-free. Below you’ll find details about our shipping and return policies.
🚚 Shipping Information
Delivery Time: Orders are processed within 1–3 business days and delivered within 10–15 business days.
Shipping Fee:
– Free shipping on orders over $50
– A standard shipping fee applies to orders under $50Tracking: Once your order ships, you will receive a tracking number via email.
🔁 Returns & Exchanges
We want you to love what you wear. If something isn’t right, we’re happy to help.
Return Period: You can return or exchange items within 14 days of delivery.
Condition: Items must be unworn, unwashed, and in original packaging.
Hygiene Note: For sanitary reasons, underwear and swimwear can only be returned if unopened and unused.
Refunds: Processed within 7–10 business days after we receive your return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.